This Refund Policy explains how refunds work for subscriptions to VaultBro, operated by Stratonix Systems LLP (LLPIN ACT-8303), 1 Shivaji Marg, Hewett Road, Lucknow, Uttar Pradesh 226018, India ("VaultBro", "we", "us", "our").

It forms part of, and should be read together with, our Terms and Conditions. All payments are processed by Paddle, our merchant of record, and refunds are issued through Paddle.

1. 90-Day Money-Back Guarantee

1.1. We offer a 90-day money-back guarantee on your first payment. If you are not satisfied, you may request a full refund of that first payment within 90 days of the date it was charged.

1.2. One guarantee per customer. The money-back guarantee may be used once per customer. To prevent abuse, we keep a limited, irreversible record (a normalised, hashed reference to your email) after a guarantee refund. If you have already received a guarantee refund, you may subscribe again, but you will not be eligible for a second guarantee refund.

2. Important: Requesting a Refund Deletes Your Data

If you request a refund within the 90-day window, your Account and all documents stored in it will be permanently and irreversibly deleted, and you will be signed out. This cannot be undone, and deleted files cannot be recovered from backups.

Export anything you want to keep before you request a refund.

3. After the 90-Day Window

3.1. After 90 days, payments are non-refundable, except where a refund is required by the mandatory law of your country (see Section 6).

3.2. Renewals. The 90-day guarantee applies to your first payment only. Automatic renewal charges are not covered by the guarantee.

3.3. Cancelling instead of refunding. You can cancel at any time from your Account settings. If you cancel after the guarantee window, your subscription stops renewing and you keep access until the end of the period you have already paid for. No further charges are made after that.

4. How to Request a Refund

Request a refund within the 90-day window by emailing support@vaultbro.com from the email address on your Account, or through your Account settings where available. Tell us you want to use the money-back guarantee.

5. How Refunds Are Processed

Refunds are issued by Paddle to your original payment method. The time it takes to appear depends on your bank or card provider. Any taxes collected at purchase are handled by Paddle as part of the refund.

6. Your Statutory Rights

Nothing in this Policy removes refund, cancellation, or withdrawal rights you have under the mandatory consumer laws of your country.

In particular, if you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days, exercised through Paddle under Paddle's Buyer Terms and Refund Policy. Our 90-day guarantee is more generous than, and sits on top of, that right — it does not replace or reduce it.

7. Chargebacks

If you have a billing problem, please contact us at support@vaultbro.com first so we can resolve it quickly. Raising a chargeback without contacting us may lead to your access being suspended while Paddle investigates, and chargebacks found to be abusive may result in account termination.

8. Contact

Stratonix Systems LLP LLPIN: ACT-8303 Registered office: 1 Shivaji Marg, Hewett Road, Lucknow, Uttar Pradesh 226018, India Email: support@vaultbro.com Website: www.vaultbro.com