Terms & Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you", "your", or "User") and Stratonix Systems LLP (LLPIN ACT-8303), a limited liability partnership registered in India with its registered office at 1 Shivaji Marg, Hewett Road, Lucknow, Uttar Pradesh 226018, India ("VaultBro", "we", "us", or "our"), which operates the VaultBro service available at www.vaultbro.com (the "Service").

Please read these Terms carefully. By creating an account, subscribing to, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

1. Definitions

1.1. "Account" means the account you register to access the Service.

1.2. "Content" or "User Content" means any documents, files, images, text, metadata, and other materials you upload, store, or generate through the Service.

1.3. "Subscription" means a paid plan giving you access to the Service for a recurring billing period.

1.4. "Payment Processor" means Paddle.com Market Limited and its affiliates ("Paddle"), which acts as the merchant of record and reseller for all Subscriptions (see Section 6).

1.5. "Sub-processor" means a third-party service we use to operate the Service, as described in Section 5 and in our Privacy Policy.

1.6. "AI Provider" means Google (Gemini), whose models we use to read, extract data from, and enable search across your Content.

2. Eligibility

2.1. You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. The Service is not directed at children, and we do not knowingly permit anyone under 18 to create an Account.

2.2. You may only use the Service where doing so is lawful in your jurisdiction. You are responsible for complying with all laws that apply to you.

2.3. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to both you and that organisation.

3. The Service

3.1. VaultBro is a document-vault service that lets you upload, store, organise, and search personal and administrative documents. The Service uses artificial intelligence to extract information from your documents, automatically categorise and group them, monitor expiry dates, and answer natural-language search queries.

3.2. Storage and document limits. Each Account includes up to 1,000 documents and 20 GB of storage. We may enforce these limits by preventing further uploads once a limit is reached.

3.3. Fair use. AI-powered search is offered on a fair-use basis. We may apply reasonable rate limits or throttling to protect Service stability and prevent abuse, without prior notice.

3.4. The Service is a tool, not professional advice. Information the Service extracts, categorises, summarises, or surfaces (including expiry reminders) may be incomplete or inaccurate. You must not rely on it as legal, financial, medical, tax, immigration, or other professional advice. You remain solely responsible for verifying your own records and for meeting your own deadlines and obligations.

4. Accounts and Security

4.1. You must provide accurate registration information and keep it up to date. Accounts may be created using email and password or Google sign-in only.

4.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at support@vaultbro.com if you suspect unauthorised access.

4.3. You may not share, sell, or transfer your Account, or allow anyone else to use it, without our written consent.

4.4. We may suspend or restrict your Account where we reasonably believe it is necessary to protect the Service, other users, or to comply with law (see Section 15).

5. AI Processing and Sub-processors

5.1. How your documents are processed. To provide its core features, the Service must read the contents of your documents in a readable (unencrypted) form. Document contents are transmitted to and processed by our AI Provider to extract structured information, generate search embeddings, and answer your queries. We do not offer a "zero-knowledge" or blind-storage service, and we do not claim that no party can access your document contents. Operating the AI features necessarily requires this access.

5.2. AI Provider terms. We use Google's Gemini models on a paid tier. Under Google's paid-tier terms, Google does not use your document contents to train its general models. Google may still process and briefly retain content as needed to operate its service, prevent abuse, and comply with legal obligations. We do not control Google's infrastructure or independently verify its internal handling of data.

5.3. Sub-processors. We rely on third-party providers to operate the Service, which may include hosting, database and storage, payment processing, queueing and caching, email delivery, error monitoring, and customer support. A current list of key Sub-processors and the regions in which data is processed is maintained in our Privacy Policy.

5.4. Data location. Your Content is stored primarily in the US region. Some Sub-processors may process limited data (such as AI inference or email delivery) in other regions. By using the Service you consent to these transfers, subject to the safeguards described in our Privacy Policy.

6. Subscriptions, Billing, and Payment

6.1. Paid service. The Service is available only on a paid Subscription. There is no free tier.

6.2. Plans. We offer one plan with two billing options:

• Quarterly — billed US$36 every 3 months (equivalent to US$12 per month).

• Annual — billed US$108 every 12 months (equivalent to US$9 per month).

All prices are in US Dollars and are exclusive of any taxes, which are calculated and added at checkout where applicable.

6.3. Merchant of record. All payments are processed by Paddle, which acts as the merchant of record and reseller. When you purchase a Subscription, your payment contract for that transaction is with Paddle, and your purchase is also subject to Paddle's Buyer Terms and Conditions. Paddle handles payment collection, invoicing, chargebacks, and calculation and remittance of applicable sales tax, VAT, or GST.

6.4. Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, using your saved payment method, until cancelled. By subscribing, you authorise recurring charges.

6.5. Price changes. We may change Subscription prices. We will give reasonable advance notice of any price change affecting your renewal, and the new price will apply from your next renewal. If you do not accept the new price, you may cancel before it takes effect.

6.6. Failed payments. If a renewal payment fails, we (or Paddle) may retry the charge. If payment cannot be collected, we may suspend or downgrade your access until payment is made.

6.7. Changing billing option. Where a switch between the Quarterly and Annual options is offered, the change generally takes effect at the end of your current paid period rather than immediately, and the pending change date will be shown to you. Both options provide identical features; the only difference is billing frequency and price.

7. 90-Day Money-Back Guarantee and Refunds

7.1. The guarantee. We offer a 90-day money-back guarantee from the date of your first payment. If you are not satisfied, you may request a full refund of that first payment within 90 days.

7.2. One guarantee per customer. The money-back guarantee may be used once per customer. To prevent abuse, we retain a limited, irreversible record (a normalised, hashed reference to your email) after a guarantee refund. A person who has already received a guarantee refund may subscribe again but will not be eligible for a second guarantee refund.

7.3. Cancellation with refund deletes your data. If you request a refund within the 90-day window, your Account and all associated Content will be permanently and irreversibly deleted, and you will be signed out. This deletion cannot be undone. Export any documents you wish to keep before requesting a refund.

7.4. After the guarantee window. After 90 days, payments are non-refundable except where a refund is required by applicable law. Cancelling stops future renewals; you retain access until the end of the period you have already paid for.

7.5. How refunds are processed. Refunds are issued through Paddle to your original payment method. Timing depends on your payment provider.

7.6. Statutory rights. Nothing in this Section limits any non-waivable refund, withdrawal, or cancellation rights you have under the mandatory consumer-protection laws of your country of residence.

8. Cancellation and Account Deletion

8.1. How to cancel. You may cancel your Subscription at any time from your Account settings.

8.2. Cancellation within the guarantee window. If you cancel and request a refund within the 90-day window, cancellation is immediate and results in permanent deletion of your Account and Content, as described in Section 7.3.

8.3. Cancellation outside the guarantee window. If you cancel after the guarantee window (or without requesting a refund), your Subscription remains active until the end of your current paid period, after which it will not renew and your access will end.

8.4. Deletion of Content. Following account closure, we delete your Content in accordance with our Privacy Policy and applicable retention obligations. Note that stored files are not recoverable from database backups once deleted. Certain limited records (such as billing records and the hashed refund reference in Section 7.2) may be retained where required for legal, tax, or fraud-prevention purposes.

8.5. Reactivation. Where a cancellation has not yet taken effect, you may be able to resume your Subscription before the period ends. Once deletion has occurred, your data cannot be restored and you must start a new Account.

9. Your Content and Licence

9.1. You own your Content. We claim no ownership of your Content. As between you and us, all rights in your Content remain yours.

9.2. Licence to operate the Service. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, process, display, and create technical derivatives of your Content (such as extracted metadata, search indexes, and embeddings) solely to provide, maintain, secure, and support the Service for you. This licence ends when your Content is deleted, except for backups and legally required records that expire on their normal cycle.

9.3. Your responsibilities for Content. You represent that you own your Content or have all rights necessary to upload and process it, and that doing so does not violate any law or third-party right. You are solely responsible for the accuracy, legality, and appropriateness of your Content.

9.4. We do not routinely review Content. We do not monitor or review your Content in the ordinary course. However, we may access, review, or remove Content where reasonably necessary to operate the Service, respond to a support request you make, enforce these Terms, or comply with a legal obligation.

10. Acceptable Use

10.1. You must not use the Service to store, upload, transmit, or process:

• (a) any material that is unlawful, or that infringes intellectual-property, privacy, or other rights;

• (b) child sexual abuse material or any content that sexually exploits or endangers minors;

• (c) malware, or any code intended to disrupt, damage, or gain unauthorised access to systems;

• (d) another person's documents or personal data without a lawful basis and their authority;

• (e) content that facilitates fraud, money laundering, terrorism, or other serious crime.

10.2. You must not:

• (a) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;

• (b) resell, sublicense, or provide the Service to third parties as a service;

• (c) access the Service using automated means (bots, scrapers) except as we expressly permit;

• (d) circumvent, disable, or interfere with security, rate-limiting, or usage-limit features;

• (e) probe, scan, or test the vulnerability of the Service without our prior written consent;

• (f) use the Service in any way that imposes an unreasonable load on our infrastructure or degrades it for other users.

10.3. Reporting. We may report unlawful content, including child sexual abuse material, to the relevant authorities and preserve related records as required or permitted by law.

10.4. Breach of this Section may result in immediate suspension or termination under Section 15.

11. Intellectual Property

11.1. The Service, including its software, design, branding, "VaultBro" name and logo, and all related intellectual property, is owned by or licensed to Stratonix Systems LLP and is protected by law. Nothing in these Terms transfers any of these rights to you.

11.2. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose during your Subscription, subject to these Terms.

11.3. You may not use our name, logo, or branding without our prior written permission.

12. Privacy and Data Protection

12.1. Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

12.2. We process personal data in a manner intended to comply with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR where they apply to you.

12.3. EU/UK Representative. Where required under Article 27 of the GDPR / UK GDPR, our appointed representative in the EU and the UK is: [INSERT REPRESENTATIVE NAME AND CONTACT DETAILS]. (Appointment required before EU/UK launch.)

12.4. You have rights over your personal data (including access, correction, deletion, and portability) as described in the Privacy Policy. You can exercise most of these rights directly through your Account or by contacting us.

13. Service Availability, Changes, and Support

13.1. No uptime guarantee. We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, or events beyond our control.

13.2. Changes to the Service. We may add, change, or remove features to improve the Service, comply with law, or for security. We will not make changes that materially reduce the core functionality you paid for without reasonable notice; if such a change is material and adverse, you may cancel and, where appropriate, receive a pro-rata refund for the unused portion of your current period.

13.3. Support. Support is provided by email at support@vaultbro.com. We aim to respond within a reasonable time.

13.4. Beta and new features. Features labelled beta, preview, or experimental are provided "as is", may be unstable, and may be changed or withdrawn at any time.

14. Third-Party Services

14.1. The Service relies on third-party providers (including our Payment Processor, AI Provider, and hosting and storage providers). Your use of the Service is also subject to the applicable terms of those providers where relevant, such as Paddle's Buyer Terms.

14.2. We are not responsible for the acts, omissions, or independent terms of third parties beyond our reasonable control, except to the extent we are liable for our own choice and management of Sub-processors under applicable data-protection law.

15. Suspension and Termination

15.1. By you. You may stop using the Service and close your Account at any time, subject to Sections 7 and 8.

15.2. By us. We may suspend or terminate your Account, with or without notice, if:

• (a) you materially breach these Terms;

• (b) your use is unlawful, or exposes us or other users to legal or security risk;

• (c) required by law or a competent authority; or

• (d) payment for your Subscription fails and is not remedied.

15.3. Effect of termination. On termination, your right to use the Service ends. We will handle deletion of your Content as described in Sections 8 and 12 and our Privacy Policy. Where we terminate for reasons other than your breach or unlawful conduct, we will refund a fair pro-rata portion of any prepaid, unused fees.

15.4. Sections that by their nature should survive termination (including Sections 9.3, 11, 16, 17, 18, 19, and 20) will survive.

16. Disclaimers

16.1. To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

16.2. We do not warrant that the Service will be uninterrupted, secure, or error-free, that AI-generated output (extraction, categorisation, reminders, or search results) will be accurate or complete, or that the Service will meet your specific requirements.

16.3. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection law.

17. Limitation of Liability

17.1. To the maximum extent permitted by law, VaultBro and its partners, officers, employees, and Sub-processors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service, even if advised of the possibility of such damages.

17.2. Loss of data. While we take reasonable measures to protect your Content, you are responsible for keeping your own independent copies of important documents. We are not liable for loss of Content except to the extent caused by our failure to take reasonable technical and organisational security measures.

17.3. Liability cap. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service in any 12-month period will not exceed the greater of (a) the total amount you paid us for the Service in that 12-month period, or (b) US$100.

17.4. The limitations in this Section apply to the fullest extent permitted by law and do not affect the non-waivable statutory rights of consumers.

18. Indemnification

18.1. You agree to indemnify and hold harmless VaultBro and its partners, officers, and employees from any claims, losses, liabilities, and reasonable expenses (including legal fees) arising from (a) your Content, (b) your breach of these Terms, or (c) your violation of any law or third-party right. This does not apply to the extent a claim arises from our own breach or negligence.

19. Changes to These Terms

19.1. We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example, by email or an in-Service notice) before it takes effect.

19.2. Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and may cancel under Sections 7 and 8.

20. Governing Law and Disputes

20.1. Governing law. These Terms are governed by the laws of India, without regard to conflict-of-law rules, except that if you are a consumer, you also benefit from any mandatory protections of the law of your country of habitual residence, and nothing here deprives you of those protections.

20.2. Jurisdiction. Subject to Section 20.1, the courts of Lucknow, Uttar Pradesh, India will have jurisdiction over disputes, without prejudice to any right you may have under mandatory law to bring proceedings in the courts of your own country of residence.

20.3. Informal resolution. Before starting formal proceedings, please contact us at support@vaultbro.com so we can try to resolve the issue directly.

20.4. Billing disputes. Disputes relating to payment, tax, invoicing, or chargebacks are handled by Paddle as merchant of record and may be subject to Paddle's terms.

21. General

21.1. Entire agreement. These Terms, together with the Privacy Policy and any terms expressly incorporated by reference, are the entire agreement between you and us regarding the Service.

21.2. Severability. If any provision is found unenforceable, the rest remain in full force, and the unenforceable provision will be applied as closely as possible to its original intent.

21.3. No waiver. Our failure to enforce any right or provision is not a waiver of it.

21.4. Assignment. You may not assign your rights under these Terms without our consent. We may assign these Terms to an affiliate or successor (for example, in a reorganisation or sale of the business), on notice to you.

21.5. Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control, including outages of third-party providers, network failures, natural events, or governmental actions.

21.6. Notices. We may send notices to the email associated with your Account. You may contact us at support@vaultbro.com.

21.7. Language. These Terms are drafted in English. Any translation is for convenience; the English version prevails in case of conflict.

22. Contact

Stratonix Systems LLP LLPIN: ACT-8303 Registered office: 1 Shivaji Marg, Hewett Road, Lucknow, Uttar Pradesh 226018, India Email: support@vaultbro.com Website: www.vaultbro.com

By using VaultBro, you acknowledge that you have read and agree to these Terms and Conditions.